It’s not what you say but how you say it. In the throes of emotional conversation, we can bond through building rapport.

Canceling your subscriptions and services can be a challenge, even with new rules in place that are supposed to make it ...

I hope legislators start to think critically about the costs – to lineworkers like me, and to the customers we serve with ...

Deep analysis of customer feedback will naturally shorten the gap between what your customers want and what you think they want. VoC marketing a ...

Managing crisis with technology. Amy Sessions shares how Clearwater’s utility customer service team leverages new tech to ...

Beyond the grand gestures of a single day, love finds its deepest expression through service. It is in the small but ...

A Subway customer says a worker refused her tip, claiming that the sandwich chain doesn’t give its workers the money. In a ...

Entire broadcast workflows and studios managed through the cloud. A U.S. election that’s being widely covered through social media influencers. YouTube is now the preferred source for news, followed ...

Plus: NY Gov. Kathy Hochul won't oust Mayor Eric Adams but vows oversight. | More than half a million Haitian refugees will ...

Keep in mind that Privacy cards don't have the same protections as credit cards. They work like debit cards. So, if you give ...

But just like Samantha, automatic speech recognition systems still cannot do everything ... digital customer service bot on the other line can understand you. Maybe you’ve dictated a note on your ...

Leveraging life insurance as loan collateral may limit your ability to borrow against the policy for other reasons. Secured ...