It’s not what you say but how you say it. In the throes of emotional conversation, we can bond through building rapport.

Canceling your subscriptions and services can be a challenge, even with new rules in place that are supposed to make it ...

Deep analysis of customer feedback will naturally shorten the gap between what your customers want and what you think they want. VoC marketing a ...

Managing crisis with technology. Amy Sessions shares how Clearwater’s utility customer service team leverages new tech to ...

Beyond the grand gestures of a single day, love finds its deepest expression through service. It is in the small but ...

A Subway customer says a worker refused her tip, claiming that the sandwich chain doesn’t give its workers the money. In a ...

CEOs extol the importance of being customer-focused and data-driven in their decision-making but too few make the time to ...

Plus: NY Gov. Kathy Hochul won't oust Mayor Eric Adams but vows oversight. | More than half a million Haitian refugees will ...

Keep in mind that Privacy cards don't have the same protections as credit cards. They work like debit cards. So, if you give ...

The CEO of MNC explains why he’s betting on a new agency model. L-R MNC partner Joe Benn, MNC CEO Luke Bristow and MNC ...

Leveraging life insurance as loan collateral may limit your ability to borrow against the policy for other reasons. Secured ...

The worst thing about these “free” offers is that they distract you from what really matters. Research from Travelport, a ...