Dispatchers addressed the Brown County Board of Supervisors to share their concerns and seek support. ... "There are people that are ready to toss a headset on a desk and be like, 'yeah, ...

ANTIOCH — Not all heroes wear capes – some wear a headset, sit behind a desk facing at least five computer screens, and answer a barrage of emergency calls when someone dials 911.

The dispatchers’ response to the call on July 25, 2024, ... “Josh was on the desk alone,” said Lt. David Gagne, who supervises South Hadley’s Emergency 911 Center.