From AI to analytics to agent assist, we break down what sets the best contact center software apart — and how to pick the ...

It's no surprise that people are feeling burdened by the technology interwoven into their customer experience ... companies, service is now an engine for growth." AI is a customer service game-changer ...

Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises ... Since 2022, Aramex has modernised its customer experience with Sprinklr Service by leveraging ...

Bricks and Clicks offers a compelling narrative about how two industry veterans transformed a nostalgic drive-in chain into a modernized, customer-focused powerhouse.

In sum, the data corroborate Snowflake’s assertion that its revamped go-to-market engine is landing meaningful net-new ...

Matia, the unified DataOps platform, today announced, at Snowflake's annual user conference, Snowflake Summit 2025, the general availability of its enhanced Data Catalog. The catalog marks a major ...

May 7, 2025 — Aptos, a leader in unified commerce solutions, announced today that Road Runner Sports has selected Aptos ONE, a modern ... customer experience, customer service and digital ...

The entire workplace is digital, but there are ways to make it work better, from mobile AR to coffee machines being serviced ...

To capitalise, local retailers know they simply must keep improving their retail experience ... building and customer comfort. The way technology has evolved means this level of modern retail ...

Discover the truth about Autoscooper11 Self Cleaning Litter Box in our in-depth review. We analyze its features, performance, ...

The customer ... service to becoming a loyal customer. It involves understanding the customer’s needs, preferences, and pain points at each stage to provide a seamless and satisfying experience ...