Lazzoni reports on the evolution of design thinking from product-focused to a broad problem-solving framework across various ...

As machine intelligence blends with human instinct, GenAI is reshaping how we use execution, experimentation and empathy throughout the design process.

Artificial intelligence is changing the digital experiences that define our everyday lives. From personalized product ...

Ask any teacher what makes learning meaningful, and you’ll hear words like relevance, curiosity, empathy, and hands-on problem solving. Now what if I told you there’s an approach that brings all of ...

We haven’t digitised empathy,” said Liz Centoni, chief customer experience officer, at this week’s Cisco Live 2025 conference in San Diego. The event, which attracted 22,000 delegates, is one of the ...

Empathy in design has emerged as a fundamental paradigm for understanding user experiences and shaping innovative solutions. By bridging the affective and cognitive elements of human interaction, ...

In no country did men score better on “cognitive empathy.” 3 Cognitive empathy is when someone is intellectually able to understand what someone else is feeling or thinking.

“Play is not a luxury, or a nice-to-have,” he said. “It’s a strategy – a design system for thinking differently.” Perhaps tellingly, I counted one mention of AI across the entire day. As that ...