Old CX metrics miss tone, safety and trust. The EVALS+ Pyramid shows CX leaders how to evaluate AI where it counts.

Today’s power picks are real headline grabbers — the M4 Mac mini is cheaper than ever with up to $153 off, the latest and greatest Dell 14 Plus Laptop is $400 off, you can bag over $200 off a new ...

AI is analyzing decades of manufacturers' customer data to create customer experiences precisely tailored to their different ...

Dell continues to round out its popular XPS line of laptops with machines that attempt to check the boxes for every use case.