The art of the thank-you note has been largely forgotten, particularly by businesses. ... Stick to your appreciation of the customer and nothing else. Personalize the card.

She was referring to the “customer service personnel,” the people who work behind a register for 8-10 hours a day, collecting minimum wage and having to “pretend” a smile, and a thank you ...

Over the last 25 years, our construction company has built over 500 projects and hired at least 10,000 subcontractors. As I think back, I don’t recall receiving a thank you note from a ...

The IKEA letter had everything you would want in any type of communication, not just an email or letter, that is acknowledging a problem or bad news: appreciation, empathy, responsibility, vision ...