Managing crisis with technology. Amy Sessions shares how Clearwater’s utility customer service team leverages new tech to ...

When it comes to troubleshooting your Xfinity services or getting support for billing, technical issues, or service ...

TORONTO - Rogers Communications Inc. says it has laid off employees from its customer service department amid a shift in ...

Citizen satisfaction with government services has reached a seven-year high of 69.7 out of 100. Even more impressive, this represents the largest four-year gain since ACSI began measurement in 1999.

However, Bitcoin has a customer service problem. As a result, we are suppressing sales and market share. Just to paint a picture, imagine yourself calling up a customer support line, telling them you ...

Senate confirmed Collins, a 58-year-old Iraq war veteran, as the new Department of Veterans Affairs secretary by a 77-23 vote ...