Explore how an AI-powered platform automates workflows and enhances customer interactions, giving businesses a competitive ...

I've noticed that successful companies today treat every employee as a contributor to sales, because every interaction shapes ...

Mahalo, a new end-to-end post-purchase experience (PPX) platform, today announced $2.6 million in pre-seed funding and the ...

Learn how Best Buy transformed customer experience with AI, reducing 93 contact center apps to streamlined solutions and deploying parts of the new AI CX in 6-8 weeks.

MOUNTAINVIEW, Calif., June 17, 2025--(BUSINESS WIRE)--Bloomreach, the agentic platform for personalization, today announced the return of its annual AI event for marketing and ecommerce: the Edge ...

Today at Cannes Lions, Adobe (Nasdaq:ADBE) unveiled a groundbreaking suite of product innovations that power Customer Experience Orchestration (CXO)—fusing c ...

Adobe is also innovating on the Adobe Experience Platform (AEP) with agentic functionality. The first set of capabilities are now live in the AEP Agent Orchestrator, which businesses can leverage to ...

Today at Cannes Lions, Adobe (Nasdaq:ADBE) unveiled a groundbreaking suite of product innovations that power Customer Experience Orchestration (CXO)—fusing creativity, marketing and AI to ...

The expansion aims to enhance the customer experience with personalized insider service from localities, strengthening JBLU's position as a major tourism partner of Puerto Rico.

While a recent American Banker survey found that 57% of U.S. bankers expect AI to have a considerable impact on customer experience within two years, this isn't fast enough, some speakers said. "Two ...

That’s why pairing AHT with metrics like First Call Resolution (FCR) can paint a more accurate picture of what’s happening in your call center and how that’s impacting customer experience. FCR ...

When you call customer support, you’re often greeted by a familiar script, “Thank you for calling. Press 1 for billing. Press 2 for technical support. Press 3 to hear these options again.” You listen ...