In today’s mobile-first, digitally driven marketplace, a single dissatisfied customer can spell big trouble for a brand. If a consumer complaint goes viral on social media and users see the ...

NJ Transit's new customer advocate details top four commuter concerns and some solutions to some long-standing pet peeves.

Why does customer service matter, you ask? Eighty-three percent of consumers feel more loyal to brands with quicker and better complaint resolutions, based on a study by global customer engagement ...

We explain everything you need to know to effectively complain to BT It is can be a frustrating experience to reach BT with a customer complaint, and even more taxing actually getting your ...

Phoenix doesn’t make it easy to play watchdog on city officials, but Phoenix New Times is here to help.

If this doesn’t resolve the issue, you can escalate the complaint by contacting the Customer Services Director’s team via customercomplaints@britishgas.co.uk. It used to be worthwhile sending ...

When a customer contacted Costco's CEO about the problem of woody chicken, they got a direct response. The growing problem, however, is a tricky one.

MANILA – The Cybercrime Investigation and Coordinating Center (CICC) on Friday said there were a total of 10,004 cybercrime complaints filed with their office in 2024, more than three times the ...

It is the voice of the customer (VOC) that is the driving voice. Additionally, it is what should be important to the ...

By Sadiba Hasan It started when Erika Mackley, a 34-year-old art director from Detroit, posed a tongue-in-cheek question to users on X: “i don’t want to hear your most boomer complaint.