Over 10 years ago, when life became hard, Ellen Webster set out to bring in some light, one handwritten letter at a time.

Ann Mukherjee Marketing Summit, Booth faculty and alumni leaders examined AI’s power to connect brands to customers.

Chase just raised the bar on business cards, bringing the prestige of the consumer Sapphire Reserve into the business world.

Include the customer's name at the top of the note (i.e., "Dear Chloe.") This will make the thank you note seem more personal and less like a standard form letter.