Dealers and AI company executives say the increasing use of the technology has, in some cases, meant fewer staff are needed.

The next time you call to book a service appointment for your car, you might not need to speak with a human. Companies with artificial intelligence-powered tools are pushing into all corners of ...

“There are a lot of things that it’s going to do better than we can,” said Jeff Laethem, who heads a Buick and GMC dealership in Detroit. Laethem uses an AI product to help manage customer phone calls ...

Auto Trader is set to share exclusive data at Car Dealer Live to help dealers make better informed decisions for their ...

Following Tesla’s direct-to-consumer sales model, established automakers are spinning off startups, and dealers are fighting ...

In a significant advancement for automotive retail technology, Dealer Creative AI introduces an artificial intelligence marketing platform that ...

A federal appellate court vacated a rule last week that advocates argue would have made the car-buying process more transparent and saved consumers billions. The United States Court of Appeals for ...

Jonathan Banks, VP of Product Development and Valuation Services at J.D. Power, joins us to discuss the ongoing effects of supply shortages.

Capital One has unveiled a new AI agent that dealers and customers can use to streamline the car-buying experience, enabling ...

After market leader CDK accused nine-year-old Tekion of stealing its data, Tekion denied wrongdoing and said CDK was ...

Toyota is a major player in R&D spend, especially in hybrid cars and solid-state battery technology, boasting over 1000 ...

I've spent years slinging used cars on dealership lots across the good ol' USA, but if you're looking for a reliable ride, ...