Contact center-as-a-service vendors must define the role, value, and contributions they aim to deliver in the AI era.

The analyst firm expects virtual assistants to handle more complex customer inquiries. As a result, humans will provide more back-office support.

The latest customer trust statistics reveal the opinions of 363,121 CX leaders in the US. Find out what’s responsible for ...

CX is in danger of becoming corporate theater. Here's what went wrong—and what CX leaders must do to get it back on track.

In terms of automations, Toolstation currently has 542 automations running, from moving and assigning tickets, to responding ...

Human-in-the-loop agent, conversation monitoring, and testing and simulation features elevate trust and precision in ...

The company's ServAssure NXT network monitoring solution has added new capabilities based on DvSum’s AI-based analytics ...

CommScope (NASDAQ: COMM), a global leader in network connectivity, announced a strategic alliance with DvSum to develop a new technology solution, ServAssure® NXT AI platform powered by DvSum. The new ...

CommScope, a global leader in network connectivity, announced a strategic alliance with DvSum to develop a new technology solution, ServAssure® NXT AI platform powered by DvSum.

Japanese hospitality principles guide ongoing agent training at TELE-NET's Las Vegas contact center LAS VEGAS, NV / ACCESS Newswire / July 17, 2025 / TELE-NET, a provider of customer service outsourci ...

Inc. (NASDAQ:EGHT) is one of the most popular AI penny stocks to buy according to billionaires. On June 24, the company ...

The enhanced customer experience includes AI-driven support in the app that is more customized and available around the clock.