Contact center-as-a-service vendors must define the role, value, and contributions they aim to deliver in the AI era.

The latest customer trust statistics reveal the opinions of 363,121 CX leaders in the US. Find out what’s responsible for ...

The analyst firm expects virtual assistants to handle more complex customer inquiries. As a result, humans will provide more back-office support.

In terms of automations, Toolstation currently has 542 automations running, from moving and assigning tickets, to responding ...

Human-in-the-loop agent, conversation monitoring, and testing and simulation features elevate trust and precision in ...

The company's ServAssure NXT network monitoring solution has added new capabilities based on DvSum’s AI-based analytics ...

CommScope (NASDAQ: COMM), a global leader in network connectivity, announced a strategic alliance with DvSum to develop a new technology solution, ServAssure® NXT AI platform powered by DvSum. The new ...

CommScope, a global leader in network connectivity, announced a strategic alliance with DvSum to develop a new technology solution, ServAssure® NXT AI platform powered by DvSum.

Provident Bank, a leading New Jersey-based financial institution, has announced the appointment of Maheshkumar Kandasamy as ...

Fifth Third Bank is celebrating the reopening of its remodeled Berea Financial Center, now featuring a modern NextGen design ...

Let’s unpack that a bit. Some employers use “entry-level” to describe an entry point to a career. That entry point requires ...

Discover how Bajaj Electricals, under Milind Korgaonkar's leadership, transformed their operations with Nysa 2.0, leading to significant savings in man-hours and boosting customer satisfaction to a ...