Companies are increasingly routing customers to chatbots. New research looks into whether customers prefer human or chatbots agents more, and under which circumstances.

Setting up the chatbot Like any shortcut, there’s no one way to build the AI chatbot. You can get creative and customize it so it functions in whichever way you expect it to.

AI is changing the field of mental health care—but can AI chatbots truly provide effective mental health support, and could they replace human therapists?

Man Proposed to His AI Chatbot Girlfriend Named Sol, Then Cried His 'Eyes Out' When She Said 'Yes' The man's partner claims she didn't realize his relationship with the chatbot was that "deep" ...

A man declares his love for an AI chatbot he affectionately named Sol. Chris Smith used to be an AI skeptic; however, that was before he fell for his AI girlfriend, he told CBS News in an interview.

Exploring the intersection of chatbot design, personalization, and agency.

Next time you chat with your favorite AI bot, you shouldn't trust anything it says.

On Yupp, chatbot users earn cash by saying which of two prompts they prefer—info that has great value to the AI companies running the models.

Taboola, the company known for its chumbox advertising, has launched a “DeeperDive” AI chatbot that’s rolling out on USA Today and The Independent.

Trump's AI Chatbot Is Reportedly Coming via AI.gov—But What Will It Bring For Americans? This new AI chatbot would help bring government innovations in the space.

OpenAI’s popular AI chatbot ChatGPT was facing significant disruptions as of Tuesday morning — leaving hundreds of millions of users in limbo.