AUSTIN - The state's contract with a private company hired to administer children's health insurance and other state benefit programs should be canceled because of mismanagement, Comptroller ...

LOS ANGELES & LONDON--(BUSINESS WIRE)--Almost half of customer service calls are abandoned due to call center background noise, with 42% hanging up immediately when they detect the noise.That’s ...

The world of call center outsourcing has seen the Philippines rise as a dominant player. However, a startling statistic unveils that 58% of outsourced programs don't meet their financial or CX ...

TARBORO, N.C. (WNCN) – CBS 17 is learning more about the woman who owns the consulting firm that said it was going to hire 225 people in Edgecombe County for a call center. All the job offers ...

AT&T agreed to pay a $950,000 fine for an August 2023 outage in four states in which the carrier failed to deliver 911 calls and did not make timely notifications of the outage to eight 911 call ...