RESTON, Va.--(BUSINESS WIRE)--The majority of call centers are seeing year-over-year increases in fraud activity, according to the 2022 Omnichannel Authentication Survey from Neustar, a TransUnion ...

(Bloomberg) -- Zoom Video Communications Inc. unveiled an updated product aimed at enhancing customer support for businesses after a failed $14.7 billion bid last year for now rival call center ...

Charter Communications agreed to pay a $15 million fine after admitting that it failed to notify more than a thousand 911 call centers about an outage caused by a denial-of-service attack and ...

Before the city council approved a contract for an outside agency to scrutinize Jersey City’s 911 call center operations, City Council President Joyce Watterman gave her own recommendation: ...

As much as the term "fail" makes me cringe there's really no denying the fact that fail GIFs are immensely enjoyable. Street Fighter's Chun-Li Improves Every Fail GIF: The 10 Definitive Examples ...

AT&T agreed to pay a $950,000 fine for an August 2023 outage in four states in which the carrier failed to deliver 911 calls and did not make timely notifications of the outage to eight 911 call ...

LOS ANGELES & LONDON--(BUSINESS WIRE)--Almost half of customer service calls are abandoned due to call center background noise, with 42% hanging up immediately when they detect the noise.That’s ...