A longtime AutoZone customer is disgusted by its new self-checkout policy, and he speculates that it’s part of the reason so many people are shopping online these days. TikTok user and self ...

Once heralded as the future of speedy shopping, the self-checkout lane is facing an unexpected retreat. In 2025, a growing ...

Julie Domina loathes self-checkout. The 50-year-old real estate agent says they glitch too often and worries the technology is making checkout more difficult for the elderly and visually impaired.

Self-checkout lanes at grocery stores and retail outlets are sometimes a controversial topic. Shoppers either love the convenience or hate that they have to do the work they feel an employee ...

Customers feel more rewarded by a store and “feel like they were treated more valuably” when using regular checkout because it involves less effort and cashiers handle the scanning, bagging ...

(CNN) - Walmart, Costco, and other chains are revising their self-checkout strategies after noting higher numbers of intentional shoplifting - or "shrink." Self-service machines were first ...

NEW YORK — The promise of self-checkout was alluring: Customers could avoid long lines by scanning and bagging their own items, workers could be freed of doing those monotonous tasks ...

Self-checkouts have long been a staple feature within retail stores nationwide, but a new study found that an increasing number of Americans are actually in favor of eliminating such technology ...

“I can’t wait to use that self-checkout machine,” said no one, ever. When they were first rolled out in 1986 at Atlanta-area Kroger grocery stores, self-checkout machines were hailed as a ...

From theft to scanning errors, retailers are running into headaches with self-checkout after rolling out the technology aggressively over the last decade. Now, research finds another problem with ...