Amazon on Wednesday slashed layers of middle management in some of its customer service divisions as part of an organizational restructuring, Fortune has learned. The cuts affected more than 100 ...

“I spoke to a dozen Amazon customer service employees for this article and many believe it’s a matter of when, not if, they lose their job to AI. And I found it quite telling that Amazon PR ...

Customer service and software development ... from “rote work,” allowing Amazon to redirect talent into strategic, creative, and innovation roles. Repetitive corporate functions (HR, internal comms, ...

You can try calling Amazon's Customer Service phone number at 1-888-280-4331. Their Customer Service phone number operates 24/7. Option 3: Email.

Contacting Amazon customer service chat on Black Friday. The first thing you should do when trying to get Amazon assistance on Black Friday is check the Customer Service Help Page, which can be ...

Amazon.com Inc. is encouraging customer service employees at some US call centers to work from home, signaling the company’s preference for remote work in certain roles that would help save ...

Amazon cut more than 300 jobs at its subsidiary Zappos last month, The Wall Street Journal reported. Customer service reps were some of those who lost their roles at the shoe and clothing retailer.

Amazon (NASDAQ:AMZN) layoffs are coming for the e-commerce giant’s customer service employees in the U.S. and India. According to those affected, these layoffs affected middle management at ...