Amazon on Wednesday slashed layers of middle management in some of its customer service divisions as part of an organizational restructuring, Fortune has learned. The cuts affected more than 100 ...

Customer service and software development ... from “rote work,” allowing Amazon to redirect talent into strategic, creative, and innovation roles. Repetitive corporate functions (HR, internal comms, ...

“I spoke to a dozen Amazon customer service employees for this article and many believe it’s a matter of when, not if, they lose their job to AI. And I found it quite telling that Amazon PR ...

Amazon cut more than 300 jobs at its subsidiary Zappos last month, The Wall Street Journal reported. Customer service reps were some of those who lost their roles at the shoe and clothing retailer.

The digital transformation wave is having profound impacts across industries, and Amazon is no exception. Recent job cuts at Amazon ...

The 'tens of thousands' of companies that use Amazon's call center tech can now create chatbots to handle more customer inquiries, plus AI-generated response suggestions for human agents.

Amazon (NASDAQ:AMZN) layoffs are coming for the e-commerce giant’s customer service employees in the U.S. and India. According to those affected, these layoffs affected middle management at ...