Unveiled during the company's WWDC 2025 presentation on Monday, Live Translation will, as the name suggests, offer on-the-fly ...

Sobot, a leading AI customer contact solution provider, unveiled its "AI-First" strategy at a media launch event this month.

Phonely, Maitai and Groq achieve breakthrough in AI phone support with sub-second response times and 99.2% accuracy, enabling ...

When most people think of AI transforming industries, their local plumber's or HVAC technician's office is often overlooked.

T he Social Security Administration (SSA) is set to revolutionize its phone system by incorporating artificial intelligence ...

Mosaicx, a pioneer in customer experience, announced the launch of the next era of its Engage product.

Social Security will roll out an AI-powered phone system in 2025 to improve customer service and cut long wait times.

Pamecha said Toma’s onboarding process involves training on a dealers’ customer calls for a week or two to give the AI some ...

The Social Security Administration gets about 390,000 calls per day, and the average wait time for those calls as of April ...

Improvements in the technology behind voice-based AI bots are making them more prolific and humanlike in phone calls.

The AI-infused Glance will arrive on Samsung phones as both a standalone app and a fully integrated lock screen. Thankfully, ...