Google will now let everyone in the US call local businesses using AI. The feature, which is now available in Search, allows ...

While many AI startups are competing in the crowded video generator space, Creati carved out its own niche with the AI ...

AI is driving a new wave of CCaaS market growth. NICE, Genesys and Amazon Connect lead the seat count — but the game is ...

McDonald's AI hiring platform McHire faced a limited security breach affecting five candidate records despite reports ...

Google’s AI calling tool automates voice communication for businesses, improving customer interaction.The technology helps ...

The new business-calling feature uses AI to call local businesses on your behalf, for information about availability and ...

A study analyzing 500,000 customer service interactions shows chatbots struggle with complex issues while human agents excel ...

AI-powered contact center software provider delivers the new standard for AI support agents to AWS customers ...

Google Search can now call local businesses using AI to gather pricing and availability info on your behalf. Here's how it ...

Historically, customer service operated like a hospital emergency room - efficient at treating problems once they arrived but fundamentally reactive in nature. Customers would call in to report issues ...

WeTransfer, for its part, didn't immediately need to ask for a ToS tweak. In fact, the cloud storage company told us this ...

Google has rolled out an AI calling feature in Search that contacts local businesses on your behalf to find out about pricing ...