Most members contribute a significant portion of their monthly budget to their medical scheme. It's only fair that those contributions are used efficiently ...

The NHS 10 year health plan will see digital, remote and neighbourhood care, taking over much of the role of hospitals, said ...

Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to ...

When it comes to using agentic AI for travel, I'm a tough sell. So Salesforce set me up with Engine, an early Agentforce ...

Voice AI tools are helping clinics cut paperwork and burnout, while older adults are using AI companions to feel less alone.

AI could reduce wireless carriers' costs, as T-Mobile parent Deutsche Telekom reports a 20–30% productivity boost in customer ...

I asked an AI chatbot based on Klarna's CEO to share its views on artificial intelligence.

Klarna CEO Sebastian Siemiatkowski has used an AI clone of himself to deliver earnings reports — twice, once in December 2024 ...

Like it or not, artificial intelligence has become part of daily life. Many devices—including electric razors and ...

At the show, cloud contact center provider Talkdesk Inc., rolled out a new platform called Customer Experience Automation or ...

Within a couple of years, 50 percent of the organizations that had planned to replace their customer service personnel with ...