Sobot, a leading AI customer contact solution provider, unveiled its "AI-First" strategy at a media launch event this month.

When most people think of AI transforming industries, their local plumber's or HVAC technician's office is often overlooked.

Phonely, Maitai and Groq achieve breakthrough in AI phone support with sub-second response times and 99.2% accuracy, enabling ...

RCS and modern phone systems with branded Caller ID. Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization, security and ...

Pamecha said Toma’s onboarding process involves training on a dealers’ customer calls for a week or two to give the AI some ...

T he Social Security Administration (SSA) is set to revolutionize its phone system by incorporating artificial intelligence ...

Social Security will roll out an AI-powered phone system in 2025 to improve customer service and cut long wait times.

The Social Security Administration's new AI-powered phone bot is coming, whether you're ready for it or not -- and apparently ...

The Social Security Administration gets about 390,000 calls per day, and the average wait time for those calls as of April ...

AI Agents take this a step further by handling customer service inquiries. While small business employees may have trouble answering every phone call, even during business hours, Phone AI Agents ...