What’s the news: T-Mobile is at the top yet again, receiving the highest score from J.D. Power for U.S. Full-Service Wireless Customer Care – a full 41 points higher than the industry average!

Five9 yesterday announced its acquisition of SoCoCare, a provider of cloud-based social engagement and mobile customer care solutions. Financial terms of the deal were not disclosed. San Diego-based ...

T-Mobile has managed to take the top position in this year’s Wireless Customer Care Performance Study from J.D. Power.. The study found that although customer care has improved for many ...

TROY, Mich.: 4 Feb. 2021 — From Boomers to Generation Z, nearly 1 in 5 wireless customers are using the app for problem resolution, according to the J.D. Power 2021 U.S. Wireless Customer Care Mobile ...

TROY, Mich.: 1 Feb. 2024 — Overall wireless customer care satisfaction has increased thanks to a boost in satisfaction with digital channels, according to the J.D. Power 2024 U.S. Wireless Customer ...