Touch-point analysis uncovers powerful customer insights as well as opportunities to improve how well you meet customer-segment needs and wants. Systematically evaluating performance across all ...

Better management of customer data could help pharmaceutical ... look to the insights that can be found through a sophisticated analysis of CRM data – the advantages of which are increasingly ...

Content is playing an increasingly prominent role in the digital transformation of pharmaceutical companies as they grapple with how to provide an engaging customer experience (CX). But ...

The chart, which is usually offered as a template in popular project management software solutions, is designed to ensure clear communication and smooth workflows across all parts of a team.

Consumer complaints (30%). The best car insurance companies have a low number of customer complaints relative to their size and are able to keep their customers happy. This category is based on ...

We've reviewed dozens of homeowners insurance companies based on cost, coverage options, customer satisfaction ... according to Bankrate analysis of Quadrant Information Services data.

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Wells Fargo CEO Charlie Scharf knows he has a reputation for sternness, but he said that when the bank was finally freed of a $1.95 trillion asset cap by regulators on Tuesday, he became emotional.

The platform's Shopper OS acts as the AI's primary analysis center, processing first-party customer data from multiple retailers simultaneously. The AI system tracks real-time metrics – from sales ...

From automated inventory management to intelligent customer engagement, these platforms are helping ... stores test and personalize their websites automatically. Through AI analysis and testing, it ...

The best website builders let you make pages with more design flexibility than anything you'll find on social media, though with fewer tools than traditional web hosting services. We've been ...