Avaya Triage Week from IPI. Talk to the people who know Avaya inside out accredited Avaya technical contact centre experts.

Ventrica launches Ventrica Digital to accelerate CX transformation with Zendesk. contact centre cx customer experience ...

In an era of rising customer expectations and operational costs, traditional contact centre models are falling short. This comprehensive white paper explores how organisations can leverage AI-driven, ...

ECCCSA Awards - Early Bird Entry Ends Soon. contact centre awards - European Contact Centre & Customer Service Awards ...

Gartner Survey Finds 60% of Contact Centre Agents Fail to Promote Self-Service - Agents Play a Pivotal Role in Supporting ...

With 80 contact centre agents Telmore Saves 400 Hours/month with AI-driven Conversational Intelligence from Puzzel ...

IPI, the Contact Centre specialist and solutions provider, signed QPC, services and solutions for Contact Centres, as a ...

How an API-First Design Empowers Cloud Contact CentresEnghouse Interactive Ben Levy, President, Enghouse Interactive, ...

Nationwide Investment into Virgin Money Creates Contact Centre Jobs - contact centre jobs - contract centre - contact centres ...

Steps to Future-Proof Customer Experience in the contact Centre for the Age of Agentic AI explains Content Guru ...

FourNet unveils AI-powered contact centre ‘Agent’ that can think, act and learn. IntellAIgent is a leap forward in contact centre technology ...

“Times may be tough, but our State of UK Business Process Outsourcing report reveals a level of optimism we didn’t really ...