HP, wait time and telephone support calls

HP realizes that mandatory 15-minute support call wait times isn’t good support
Callers were then told to “please stay on the line” if they wanted to speak to a representative. The phone system was also set to remind customers of their other support options and to apologize for the long (HP-induced) wait times upon the fifth, 10th, and 13th minute of the call.
HP ditches 15-minute wait time policy due to 'feedback'
It woz The Reg wot won it ... or maybe just common sense prevailed among management HP Inc today abruptly ditched the mandatory 15-minute wait time that it imposed on customers dialling up its telephone-based support team due to "initial feedback.
HP deliberately adds 15 minutes waiting time for telephone support calls
Updated HP Inc is trying to force consumer PC and print customers to use online and other digital support channels by setting a minimum 15-minute wait time for anyone that phones the call center to get answers to troublesome queries.
Intentional waiting times on the phone: HP retracts support strategy
Callers to HP support were deliberately put on hold for at least 15 minutes. It wasn't just the callers who didn't like this.
Report: HP Consumer Service Deliberately Hit Consumers with Mandatory 15‑Minute Waits
HP has now reversed the move, citing 'initial feedback' and 'the importance of speaking to live customer service agents in a timely fashion.'
HP intentionally made customers hold for 15 minutes for telephone customer service, then quickly canceled it due to backlash
After receiving backlash from internal and external sources, HP canceled its 15-minute hold policy, which was designed to encourage customers to use online channels.
HP is apparently forcing customer support callers to wait 15 minutes before talking to anyone
HP doesn’t want you to talk to customer support. The objective behind HP’s decision to make getting in touch with customer service unpleasant appears to be to encourage custom
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