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HP, Humane and Ai Pin

The fallout from HP’s Humane acquisition

Welcome back to Week in Review. This week we’re looking at the internal chaos surrounding HP’s $116 million acquisition of AI Pin maker Humane; Mira

The New York Times · 4d

HP to Buy Parts of Humane, Maker of the Ai Pin, for $116 Million

Humane, which marketed its Ai Pin as the next big thing after smartphones, had raised $240 million from investors, including OpenAI’s Sam Altman. The pin will be discontinued.

The Verge on MSN · 4d

Humane is shutting down the AI Pin and selling its remnants to HP

HP is acquiring the Humane platform and team for $116 million. Humane is selling most of its company to HP for $116 million and will stop selling AI Pin, the company announced today.

HP, support caller

Ars Technica · 2d

HP realizes that mandatory 15-minute support call wait times isn’t good support

Callers were then told to “please stay on the line” if they wanted to speak to a representative. The phone system was also set to remind customers of their other support options and to apologize for the long (HP-induced) wait times upon the fifth, 10th, and 13th minute of the call.

heise online · 3h

Intentional waiting times on the phone: HP retracts support strategy

Callers to HP support were deliberately put on hold for at least 15 minutes. It wasn't just the callers who didn't like this.

PCMag on MSN · 1d

HP Axes Policy That Made People Wait 15 Minutes for All Customer Service Calls

Regardless of how busy HP's customer service line was, callers would be told HP was 'experiencing longer waiting times,' in a bid to push people toward HP's website and chatbot.

Hosted on MSN1h

HP's RTX 5090 Gaming PC Starts From $4,729.99

The HP OMEN 45L Gaming Desktop PC with RTX 5090 is designed for gamers seeking high-performance computing. This desktop is powered by the Intel Core Ultra9 285K processor, which can reach speeds of up ...

3don MSN

HP announces a security flaw (and fix) for many laser printers

You might want to update the firmware on your HP laser printer, pronto.

HP Pavilion Laptop 16 Review

The HP Pavilion Laptop 16 is a laptop that seems designed and built for a near-budget price. But, make sure you buy it on ...

Preorder the HP Omen 45L Prebuilt Gaming PC Equipped with the RTX 5090 GPU

HP just added the option to add the GeForce RTX 5090 GPU as an upgrade to one of its flagship HP Omen 45L prebuilt gaming PCs and, fortunately, it is very reasonably priced for a prebuilt RTX 5090 ...