Ambassadors get a feel for their applicants through a video cover letter and online chats, and connect them with Zappos employees relevant to their area of expertise. And if applicants get ...

former Zappos employee Dr. Mark Guadagnoli, said that Hsieh would run experiments on himself, like sleeping just four hours per day, and climbing Southern California's three highest peaks in one day.

On March 24, Zappos' 1,500 or so employees got a memo from CEO Tony Hsieh. "This is a long email," it began. "Please take 30 minutes to read through the email in its entirety." It concerned the ...

A Zappos employee recently had a customer service call that lasted 10 hours and 43 minutes, breaking an internal record at the Amazon-owned online retailer. On June 11, in Zappos' Las Vegas ...

1. Proactive Support: Address issues before they escalate. Follow up, check in and make customers feel cared for. 2. Surprise ...

At online retailer Zappos, employee candidates from out of town are given a tour before being subjected to a round of interviews. "It doesn't matter how well the day of interviews went ...

Kelly said that a lot of what the casino did was driven by the desire to appeal to the Zappos employees that had become part of downtown’s landscape. He also talked about how downtown was a kind ...

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