Zappos is reallocating resources to provide a public service during the coronavirus crisis. The footwear e-tailer has launched what it’s calling a “Customer Service Anything Hotline” that ...

Tony Hsieh gives insights into building fun companies, and how to test out "big" business ideas, in an Austin Business Journal interview.

So, after Dr. Putrino got in touch with Zappos, the Customer Loyalty Team got to work and were able, through their research and network, to locate 300 pulse oximeters.

Ask Zappos is an attempt to extend Zappos' customer service to digital channels. The company is based in Las Vegas, but the Labs team started in San Francisco in 2010 specifically to test new ways ...

The service is the brainchild of Brian Kalma, an entrepreneur and Zappos employee who noticed an increase in the amount of time customers were spending on the phone with the company's staffers.

Delivering a Wow Experience. It’s no secret that Zappos CEO, Tony Hsieh, has literally written the book on delivering world-class customer service.

This holiday season, Zappos is harnessing shoppers’ love affair with their smartphones to make it easy to shop anywhere and anytime via customer service-driven services such as Ask Zappos and ...