The email she received from a UPS customer service representative read in part: "Unfortunately, UPS is no longer able to deliver to that area of Little Mexico due to these road conditions" ...

Sauls said he called the UPS customer service line repeatedly before discussing the situation with a company representative on Sept. 5, nearly two weeks after the gun's disappearance.

At least one UPS customer service agent explained to him that the U.S. Department of Transportation limits drivers to 60-hour work weeks.At the end of 60 hours, the driver and all the undelivered ...

Gun store employee says UPS customer service was 'a nightmare' Initially, UPS recommended waiting seven to 10 days to see if the package would arrive to the store, according to Bailey.