Four Steps Towards a More Customer-Obsessed Retail Experience 1. Collect Customer Feedback. This seems like a basic step, but the harsh reality is that most of us have been doing it wrong.

For a seamless retail customer experience during peak season, start with employees Published Jan. 8, 2024 By Lindsey Peters, Retail and Consumer Goods Industry Lead, Celonis ...

Customer experiences are the backbone of successful retail. Today’s consumers are hungry for experiences that rise above the noise of the marketplace and improve their relationships with the brands ...

The future of the retail customer experience is the subject of this expert one-on-one with customer experience consultants Micah Solomon (that’s me, your author) and James Tenser.

Customer expectations may be a moving target, but retailers would do better to focus on meeting brand promises over some kind of experience arms race. Subscribe To Newsletters Featured ...

Retail customer experience in 2024 will be defined by two major movements: leveraging technology to increase operational efficiency and crafting targeted brand narratives to build emotional ...

The Retail Customer Experience Index offers a detailed evaluation of how leading retailers are adapting to meet evolving customer expectations in today's increasingly digital shopping environment.

The fundamental shift in retail toward blended digital commerce has created several hurdles for retailers still clinging to traditional blueprints. At a time when brand interactions bridge both ...

How to Improve the Customer Experience in your Retail Store. Now that you have an understanding of just how important customer experiences can be in retail, here’s some of the most effective ways for ...

RTH benefits from projected retail market growth, with key holdings positioned to capture both essential and discretionary ...

Digital customer experience isn't the only customer experience. Retail still matters, and your customers think so, too. Ah, the age old tale of a startup looking to make its mark in the digital ...