Managing client expectations is about more than stopping scope creep, says Paul Glen. To do it effectively, you need to look at product, process, roles and relationships.

Managing expectations is a vastly underutilized skill, in my opinion. Not everyone does it, but maybe if more did, we could avoid a lot of the day-to-day drama that goes on in every office.

PICATINNY ARSENAL, N.J. (February 20, 2015)--"Managing expectations can be the difference between project success and failure," said consultant Ernie Baker, speaking to project managers at ...

Managing client expectations is both an art and a discipline. For young lawyers, it requires conscious effort, emotional intelligence and strong communication.

Having confidence in the project team can go a long way when it comes to managing client and stakeholder expectations. That’s why Mike Sims, owner of ThinkLions, ...