Consider this surprising statistic from our annual customer service research: 46% of U.S. consumers are willing to pay more ...

Store loyalty cards compromise your privacy; the deals you love are down to your data. Even knowing the risks, I still use my ...

United said its loyalty program, which is already growing at a record pace, will get a further lift when it introduces Elon ...

The group wants to focus to customer retention via its SuperSaveClub membership over investing in pay-per-click and ...