As a customer service and customer experience consultant ... In the case of IT in a local government, when we do a great job of serving police, fire, water, and sanitation, these folks are ...

Waipa District Council has been awarded 2016 ALGIM Ultimate Local Government Customer Service Centre of the Year at the ALGIM Annual Customer Service Symposium in Wellington. Narrowly taking out ...

Customer satisfaction and government haven’t always gone hand in hand. Today, however, state and local governments are determined to provide citizens with the same level of service they expect from ...

Be there: You need services support staff readily available to personally get with the local-government customer ... it's quite possible to generate service charges to those using the product ...

CivicReach uses artificial intelligence to streamline government customer service, helping citizens ... what’s broken in the way we interact with local governments,” Kennedy explained.

local, and higher education Contact Center business. He joined the podcast to discuss the future of government customer service contact centers.

Micah Solomon is a customer service consultant for private industry, federal goverment and local and state government agencies, a customer service speaker and the author most recently of ...

Those of us watching the state and local government space anticipate that states ... leading to better quality of life as a result of AI-powered customer experience and modernized contact centers.

This report provides an overview of why investing in the local and state government workforce is critical for direct service provision ... lead to challenges with customer-facing and backend ...