Knowledge management plays an indispensable role in enhancing the quality of customer service in contact centers. Ensuring ...

My System for Capturing and Organizing Information A good knowledge management system requires a structured yet flexible ...

Generative AI’s use for knowledge management is growing in customer experience programmes, suggesting a new vocation for KM.

An ineffective productivity system can lead to chaos, confusion, and frustration, which can spoil your workflow in no time. Here’s where the Personal Knowledge Management (PKM) concept comes ...

Knowledge systems for sustainable development ... Actors’ perspectives on the integration in flood risk management process in London and the Thames Estuary.Ocean and Coastal Management 52(12): 636–645 ...