has announced the completion of their latest article on the importance of customer experience management and how companies can improve customer experience. Maintaining a cordial relationship with ...

Neither is management on social media alone. The same old customer experience no longer works ... your impact and carbon footprint. Just as important, espouse your mission and your values every ...

Focusing on customer experience management (CXM) may be the single most important investment a brand can make in today’s competitive business climate. It used to be that customers could ...

Dion Hinchcliffe positions customer experience as part of what he calls "digital experience management:" digital ... can anyone seriously question the importance of developing relationships ...

Nextiva, a leader in unified customer experience management, has established Customer Experience ... Customer Experience Day celebrates the rising importance of empathy, innovation, and human ...