ITIL has gone through several revisions in its history and currently comprises five books, each covering various processes and stages of the IT service lifecycle. The books contain recommendations ...

And even though at first sight, agile sounds quite opposite to the strict ITIL processes, they can work together pretty well. The agile methodology is created with four foundational pillars in mind.

ITIL processes provide various key performance indicators (KPI) to allow you to measure IT performance and cost. It provides benchmarks for measuring IT service delivery, improving quality and ...

but is now simply ITIL) is a set of ITSM practices and procedures for core IT processes like change management, service-level management, incident management, and several others. ITIL has actually ...

For agencies, using ITIL processes can definitely improve IT efficiency and services, adds Ed Holub, ­Gartner research vice president and role service director for IT infrastructure and operations.

But important topics such as security, financial management, the relationship between IT services and business value, and links between ITIL and other process disciplines got only lip service ...

Knowing which ITIL processes will have a big impact on the business — and addressing them first — pays off in multiple ways. For instance, solving particular problems in small bites will show ...

As public-sector organizations look to improve their IT processes and IT Service Management (ITSM) maturity, many are implementing ITIL best practices. ITIL stands for Information Technology ...

However, important topics like security, financial management, the relationship between IT services and business value, and links between ITIL and other process disciplines got only lip service ...