ITIL has gone through several revisions in its history and currently comprises five books, each covering various processes and stages of the IT service lifecycle. The books contain recommendations ...

However, it is still the proven approach for ensuring the right processes, people and technology are in place for the IT department to support the business. The IT infrastructure library (ITIL ...

ITIL processes provide various key performance indicators (KPI) to allow you to measure IT performance and cost. It provides benchmarks for measuring IT service delivery, improving quality and ...

but is now simply ITIL) is a set of ITSM practices and procedures for core IT processes like change management, service-level management, incident management, and several others. ITIL has actually ...

But important topics such as security, financial management, the relationship between IT services and business value, and links between ITIL and other process disciplines got only lip service ...

For agencies, using ITIL processes can definitely improve IT efficiency and services, adds Ed Holub, ­Gartner research vice president and role service director for IT infrastructure and operations.

Knowing which ITIL processes will have a big impact on the business — and addressing them first — pays off in multiple ways. For instance, solving particular problems in small bites will show ...

However, important topics like security, financial management, the relationship between IT services and business value, and links between ITIL and other process disciplines got only lip service ...

As public-sector organizations look to improve their IT processes and IT Service Management (ITSM) maturity, many are implementing ITIL best practices. ITIL stands for Information Technology ...

The ITIL Intermediate certification is the third and final level of the IT Infrastructure Library certification. Certification can be broken down into two distinct subcategories: Service Lifecycle and ...