Companies that lead in customer experience have 60% more engaged employees, and investing in employee experience impacts the customer experience and can generate a high ROI for the company. Here ...

Organizations have long focused on customer journey mapping to enhance customer experience (CX), which leads to substantial returns for shareholders. However, the equally important employee ...

Austin, Texas / Syndication Cloud / July 18, 2025 / TTEC The job market has undergone a major transformation over the past ...

Whether in the role of customer or employee, people are looking for fulfillment topped with non-monetary benefits. Newsletters Games Share a News Tip. Featured. Featured. Breaking News.

Even though it was a regular weeknight — not nearly as busy as a weekend rush — I noticed one of the staff members seemed ...

It’s no secret that customer experience (CX) and employee experience (EX) are inextricably connected. According to a Harvard Business Review article, employee experience is the key driver of ...

Managers, Frommeyer stresses, need to be equipped with knowledge to speak with employees about their benefits options, and they should not be afraid to direct employees with additional questions to ...

Customer-facing employees with more tenure, more cross-departmental experience, and full-time status generated $87 per person hour versus $57 for those employees not having those three experiences ...

Why employee experience matters for customer experience Front-line workers shape customer experiences with a brand every day, making them an invaluable source of insight. Published March 26, 2024 ...

2025 employee benefits & workplace predictions: ... 2025 will see more companies further extending pay-for-performance into departments including customer success, marketing, ...

We also haven't turned over our customer-service people since that time. Nobody wants overworked, burnt-out people representing their agency. Talk to those who work in an employee benefits department ...