By creating a customer service organizational chart, you define each position in the hierarchy, and help foster teamwork and cooperating among your various departments. When customer service ...

If someone were to ask me how important is customer service in today’s digital day and age, I’d argue it’s more important than ever. And I’m not going on a limb when I say that—83% of ...

Michelli singled out several retailers that have excelled at customer service because of these statements. Among them were the following: Pikes Place Fish Market in Seattle, which went from a customer ...

JetBlue topped the chart in customer satisfaction for its ... airline so favorably in future surveys. J.D. Power said customer service is a key differentiator when it comes to customer ...