By creating a customer service organizational chart, you define each position in the hierarchy, and help foster teamwork and cooperating among your various departments. When customer service ...

Michelli singled out several retailers that have excelled at customer service because of these statements. Among them were the following: Pikes Place Fish Market in Seattle, which went from a customer ...

With the wind blowing more and more in a direction chosen by the consumer, wouldn’t it be wise to listen to what they have to ...

Although the phone remains the most used customer service channel by consumers, its appeal appears to be declining, according to recent research from The Northridge Group. The report was based on data ...