Key Points A customer journey map is a visualization tool showing how someone engages with your product. A process ...

One of the most transformative elements of digital banking is the modernization of customer onboarding. Historically, onboarding has been a laborious, rule-based process, involving manual input ...

Onboarding is often a second thought next to getting the sale. Doing it right can be your greatest customer benefit.

IFSCA seeks public comments on proposed changes to allow Video-based Customer Identification Process (V-CIP) for Non-Resident Indians in select ...

A well-executed offboarding strategy can have a host of benefits for smart businesses. Your customer offboarding should be just as good as your onboarding process.

These global brands design onboarding programs that attract and keep talent long-term, even in fast-paced, high-turnover ...

Onboarding is the process by which a prospective customer’s information is collected, assessed and verified by a financial institution – before services are extended.

MidWest One is using Temenos Digital Onboarding to streamline their customer onboarding process in order to meet customer expectations for fast, frictionless digital experiences, while enhancing ...

Automating the customer onboarding process addresses common challenges, such as customers needing help with complicated setups and failing to fully utilise a system, often leading to lower ...

Sebi has announced that registered intermediaries can now utilize NPCI's 'e-KYC Setu System' to simplify the digital KYC ...

In this post, we will look at free solutions: their advantages, their limitations, and how to decide whether going for the ...