AI as a sanity-checking ally. AI is being used to monitor agent stress, cognitive load, and burnout risk—acting as a real-time support system, not just a compliance watchdog. Reducing burnout, ...

Preparing for the 2030 Contact CenterAI is revolutionizing contact centers, enabling businesses to offer highly personalized and efficient customer experiences. To stay competitive, companies must ...

Customer satisfaction levels in the UK have plummeted to their lowest since 2010, despite heavy investments in experience ...

Stay up-to-date with the latest Contact Center and Contact Centers as a ... are pivotal interaction points in the broader customer experience journey and key areas of investment as artificial ...

The prevalence of AI use in the contact center comes as no surprise, but the fact that 61% are experiencing more difficult conversations illustrates the ongoing challenge of balancing efficiency and ...

The cloud-based contact center market is expected to soar to $157.08 billion by 2032, driven by AI-powered innovations.

In 1996, TPG became the first dedicated professional services firm to provide independent quality assurance services to measure contact center customer experience. TPG has advanced CX insights by ...

Partners are integral to AnywhereNow's success, and it is committed to maintaining its global partnerships through its Global ...