Balanced Scorecard Step-by-Step: Maximizing Performance and Maintaining Results. 2nd ed. Wiley, 2006. Smith, Ralph F. Business Process Management and the Balanced Scorecard: Focusing Processes on ...

The Balanced Scorecard (BSC) is a strategic performance management framework that enables organizations to translate their vision and strategy into a coherent set of performance measures beyond ...

The balanced scorecard is a set of financial and non-financial measures regarding a company's success factors, from four interrelated perspectives: financial, customer, internal business processes ...

The following is reprinted with permission from strategicplanningMD.As simple a concept as balanced scorecards are, organizations still have difficulty implementing them effectively. Although the ...

What is the balanced scorecard? The balanced scorecard is a strategic planning and performance management framework used by business, government, and non-profits to align day-to-day activities ...

The balanced scorecard (BSC) can be an effective way to organize and manage an organization's business activities, by ensuring balance across major areas of focus. But while many organizations ...

Opinions expressed are those of the author. In my role as the lead of my company's data and analytics team, I've found that the balanced scorecard (BSC) has been an essential tool for providing ...

David P. Norton is a founder and director of the Palladium Group and is the coauthor of The Balanced Scorecard: Translating Strategy into Action. Explore HBR HBR Store About HBR Manage My Account ...

Kaplan, Robert S., and David Norton. "Why Does Business Need a Balanced Scorecard? Part II." Journal of Strategic Performance Measurement 1, no. 3 (June/July 1997): 5–10.

Kaplan, R. S., and David P. Norton. Alignment: Using the Balanced Scorecard to Create Corporate Synergies. Boston: Harvard Business School Press, 2006.