Amazon on Wednesday slashed layers of middle management in some of its customer service divisions as part of an organizational restructuring, Fortune has learned. The cuts affected more than 100 ...

Ahead of the busy holiday season, Amazon ... customer fulfillment positions. "The holiday season is always exciting for Amazon and our customers, and it’s a time when we create a lot of new jobs ...

perhaps Amazon might be the answer. The company recently announced it’s planning to hire 5,000 home-based workers to join its customer service teams. Many of the new jobs will come with benefits ...

Amazon announced Wednesday that it will create 2,000 new customer service jobs in Costa Rica. The face-to-face positions will be located at Amazon’s Costa Rica headquarters in Heredia and Calle ...

Amazon’s six “Customer Service Tenets” – posted ... making it “simple” means making the Customer Service agent’s job easier and it links back to valuing a customer’s time.