Amazon on Wednesday slashed layers of middle management in some of its customer service divisions as part of an organizational restructuring, Fortune has learned. The cuts affected more than 100 ...

perhaps Amazon might be the answer. The company recently announced it’s planning to hire 5,000 home-based workers to join its customer service teams. Many of the new jobs will come with benefits ...

Ahead of the busy holiday season, Amazon ... customer fulfillment positions. "The holiday season is always exciting for Amazon and our customers, and it’s a time when we create a lot of new jobs ...

Amazon’s six “Customer Service Tenets” – posted ... making it “simple” means making the Customer Service agent’s job easier and it links back to valuing a customer’s time.

However, if you require a live person's assistance, Amazon's customer service is available 24/7. This guide details various methods to contact customer service, including phone, live chat ...

And a neat summation of almost all of my recent pre-holiday customer service experience with Amazon. But the key word here is “almost.” It started innocently enough. I needed a case for a new ...