Amazon on Wednesday slashed layers of middle management in some of its customer service divisions as part of an organizational restructuring, Fortune has learned.. The cuts affected more than 100 ...

Decreased security capabilities for Amazon customer service agents working from home because of COVID-19 and more customer service jobs outsourced to foreign countries with less stringent security ...

Amazon cut more than 300 jobs at its subsidiary Zappos last month, The Wall Street Journal reported. Customer service reps were some of those who lost their roles at the shoe and clothing retailer.

Amazon’s six “Customer Service Tenets” – posted throughout its offices — explain a lot about why Amazon is so easy and pleasurable to do business with, and can be used as inspiration for ...

Amazon announced Wednesday that it will create 2,000 new customer service jobs in Costa Rica. The face-to-face positions will be located at Amazon’s Costa Rica headquarters in Heredia and Calle ...

Bottom line: You should have heard from Amazon’s customer service people by now and your problem should be resolved. For the record, I buy a lot on Amazon and very seldom have problems with returns.

Amazon (NASDAQ:AMZN) layoffs are coming for the e-commerce giant’s customer service employees in the U.S. and India. According to those affected, these layoffs affected middle management at ...