Amazon on Wednesday slashed layers of middle management in some of its customer service divisions as part of an organizational restructuring, Fortune has learned. The cuts affected more than 100 ...

“Overall, the majority of our frontline Customer Service employees report having high job satisfaction, and in fact, it is up this year versus last,” she said. Within the vast universe of ...

Amazon’s customer service page includes options for most customers’ needs, including questions about deliveries, login and security, subscriptions, payments, accessibility and even a section ...

Amazon’s launch of the AI chatbot Q represents a significant development in the integration of artificial intelligence in customer service. This advancement and others demonstrate AI’s growing ...