Amazon Web Services has had its CCaaS (contact center as a service) offering, Amazon Connect, in general availability for a few years, but it doesn't get a lot of visibility.

A call center in Kennewick, Wash., is said to be among the locations tabbed for closure. Amazon, which is valued at $1.17 trillion, did not comment on whether it plans to close call centers.

Amazon Web Services (AWS) just released Amazon Connect — its "simple, scalable and reliable service" for running call centers. The service uses automatic speech recognition and artificial ...

At Enterprise Connect, Amazon shows how improved features can enable more efficient contact centers. Written by eWEEK content and product recommendations are editorially independent. We may make ...

Call center workers though, comprise a small percentage of Amazon's 1.5 million-employee workforce, Bloomberg reports. The decision to keep them at home comes as part of a larger push to close ...

Amazon's service call centers are dealing with temporary shutdowns amid the coronavirus pandemic, leading to long hold times and customer complaints. Business Insider Subscribe Newsletters ...

Amazon. AWS announced three new capabilities for Amazon Connect, its call center service that makes it easy for customers to build contact centers in the cloud.

Amazon.com Inc. will close all but one of its US call centers and shift hundreds of office employees to remote work in an effort to save on real estate, according to people familiar with the matter.

(Bloomberg) -- Amazon.com Inc. is encouraging customer service employees at some US call centers to work from home, signaling the company’s preference for remote work in certain roles that would ...

Amazon.com Inc. is encouraging customer service employees at some US call centers to work from home, signaling the company’s preference for remote work in certain roles that would help save ...

Amazon buys BofA call center for $165 million, raising traffic concerns for Brea mayor The e-commerce giant hasn't said how it intends to use the 31½-acre parcel it purchased last month for $165 ...

Amazon has call centers around the U.S., including in Kennewick and Phoenix, that each employ hundreds of workers. Still, call center employees make up a small fraction of the company’s more ...