Telco consumers increasingly expect a more personalized relationship with their service provider – they appreciate efficient ...

It plans to incorporate gen AI in Erica for coding assistance and report synthesis. Bank of America said that its use of ...

AI-powered agents need to be connected all the time to be truly effective. Sounds like a job for satellite internet providers ...

Designs for the AI device are still early and haven’t been finalized, the people said. Potential designs include a “phone” without a screen and AI-enabled household devices, they said.

RCS and modern phone systems with branded Caller ID. Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization, security and ...

SUNNYVALE, Calif., March 18, 2025 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), the leader in AI Knowledge Management, today announced the launch ...

It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...