Researchers have developed a novel AI-powered approach that enables non-technical users to modify complex process models ...

For example, an AI agent could handle product returns. By understanding the product, customer and related policies, an agent could process a return, exchange or warranty claim. That AI agent is ...

He emphasised that process, rather than hype, should drive the promise of AI, ensuring that humans remain firmly in control. Beckley explains how the key lies not just in adopting new tools ...

How can an enterprise know whether a business process is ripe for agentic AI? One factor to consider, as with any IT investment, is whether adopting agentic AI will add actual value to a process.

The AI revolution is here, but without process automation and governance, it’s like building a skyscraper on sand. Organisations everywhere are embracing AI, yet many overlook two crucial steps ...